INTRODUCTION

Excelsior Hotel&SPA respects your privacy, and is committed to protecting the privacy, confidentiality and security of the personal data you provide to us or that we collect about you when you use our websites or our mobile application and other online products and services ("Site"), when you contact guest services, or when you otherwise interact with us. Excelsior Hotel&SPA are aware of our responsibilities to protect your personal data, to keep it secure and comply with applicable privacy and data protection laws.

 

COLLECTION

Excelsior Hotel&SPA collects Personal Information about you that you provide to Excelsior Hotel&SPA or that  Excelsior Hotel&SPA obtain while you are using the Site.

Excelsior Hotel&SPA use Personal Information to provide you with services from our side, to build features that will make the services available on the application easier to use, to contact you about these services, and to send advertisements, marketing material or other offers that we think might be of interest to you.

 

PROTECTION

Excelsior Hotel&SPA employ reasonable and current technical, administrative, and physical safeguards that are designed to prevent unauthorized access, maintain data accuracy, and designed to ensure correct use of Personal Information.

Excelsior Hotel&SPA will provide notice of any material changes to this Privacy Policy by posting a prominent notice on our Site and/or emailing you.


 

This Privacy Policy applies to information collected on Excelsior Hotel&SPA websites, mobile applications, cloud-based services, or controlled widgets embedded in communication platforms with a link to this Privacy Policy (collectively, the “Site”). It covers how Excelsior Hotel&SPA collect, use, share, and otherwise process Personal Information as of the date that this Privacy Policy is posted. By “Personal Information,” we mean information that identifies or can identify you personally.

Excelsior Hotel&SPA are not responsible for the privacy practices of those other websites, including those of Excelsior Hotel&SPA independent member hotels, and Excelsior Hotel&SPA expressly disclaim any liability for their actions, including actions relating to the use and disclosure of Personal Information.

 

Excelsior Hotel&SPA collect your Personal Information on the Site to enhance the services Excelsior Hotel&SPA offer you, maintain and improve the Site, protect the security of you and our Site, comply with legal obligations, and inform you about other services and products that may be available through us, our affiliated companies, or through our marketing alliances. Excelsior Hotel&SPA collect Personal Information about you when you interact with or utilize services offered on this Site, such as:

  • Creating a profile with Excelsior Hotel&SPA;
  • Making reservations, accommodation requests and payments;
  • Consenting to marketing communications;
  • Submitting comments, reviews, or other user-generated content;
  • Connecting or interacting with us through social networks (e.g., Facebook, Google+, Twitter); or
  • Requesting customer or technical support.
  • Personal Information includes:
  • Name;
  • Postal or billing address;
  • E-mail address;
  • Telephone or mobile number;
  • Payment card information;
  • Government identification (e.g., passport identification to verify traveler identities);
  • Location via IP address;
  • Device being used (for our mobile site);
  • Cookies and similar technologies;
  • Your preferences regarding your member hotel stay (e.g. bed size, smoking versus non-smoking room); and
  • Other relevant data.

 

Even if you do not provide Excelsior Hotel&SPA with any Personal Information, Excelsior Hotel&SPA collect certain non-personal information about how you use our Site. This information cannot identify you and is used for statistical purposes only.

 


Excelsior Hotel&SPA generally process and may disclose your Personal Information to others to:

  • Provide you with products and services, including authenticating authorized users, and marketing our products and services;
  • Perform certain services or other transactions initiated by you;
  • Respond to your questions, complaints, or reviews of our product or services or those of our member hotels;
  • Send you communications about online transactions, product information, ads and promotions, electronic newsletters, or other notices you requested or offers tailored to you;
  • Enable Excelsior Hotel&SPA advertisers, where appropriate, to provide you with more personalized content, and track the effectiveness of certain advertising campaigns;

 

 

SECURITY

Excelsior Hotel&SPA maintain reasonable technical, electronic, and organizational security procedures to maintain the security of Personal Information, and safeguard Personal Information against unauthorized or unlawful processing and/or against accidental or unlawful loss, alteration, disclosure or access. Excelsior Hotel&SPA security procedures include contractual terms with any contractors, agents or data processors that require such entities to protect the security and confidentiality of Personal Information in accordance with Excelsior Hotel&SPA standards. While we strive to protect your Personal Information, we cannot ensure the security of the information you transmit. It is your responsibility to safeguard any email or password that you have created or used in connection with our site and to notify us if you ever suspect that the security and confidentiality of such email or password has been compromised in any way. You are solely responsible for any use of your account via your email and password.

Excelsior Hotel&SPA cannot guarantee that our Site will function faultless and without any interruptions. Excelsior Hotel&SPA shall not be liable for damages that may result from the use of electronic means of communication, including, but not limited to, damages resulting from the failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.

 

 

CHILDREN

Excelsior Hotel&SPA does not knowingly collect Personal Information from children under the age of 18, and users under the age of 18 should not submit any Personal Information to Excelsior Hotel&SPA. If Excelsior Hotel&SPA has actual knowledge that Personal Information about a child under 18 years old has been collected, then Excelsior Hotel&SPA will take the appropriate steps to delete this Personal Information.

 

COMMUNICATIONS

All communications between Excelsior Hotel&SPA Employee and Guest — electronic, paper or spoken—must be appropriate, factual, accurate and properly stated. No one shall falsify or intentionally misrepresent information, outright or through omission, in any communication, conversation or website, either whether internal or external. We shall not be liable for damages that may result from the incorrect communication between Excelsior Hotel&SPA Employee and Guest.