Excelsior Hotel&SPA employs reasonable and current technical, administrative, and physical safeguards that are designed to prevent unauthorized access, maintain data accuracy, and designed to ensure the correct use of Personal Information.
Excelsior Hotel&SPA is not responsible for the privacy practices of those other websites, including those of Excelsior Hotel&SPA independent member hotels, and Excelsior Hotel&SPA expressly disclaims any liability for their actions, including actions relating to the use and disclosure of Personal Information.
Excelsior Hotel&SPA collect your Personal Information on the Site to enhance the services Excelsior Hotel&SPA offers you, maintain and improve the Site, protect the security of you and our Site, comply with legal obligations, and inform you about other services and products that may be available through us, our affiliated companies, or through our marketing alliances. Excelsior Hotel&SPA collects Personal Information about you when you interact with or utilize services offered on this Site, such as:
Creating a profile with Excelsior Hotel&SPA
Making reservations, accommodation requests, and payments;
Consenting to marketing communications;
Submitting comments, reviews, or other user-generated content;
Connecting or interacting with us through social networks (e.g., Facebook, Google+, Twitter); or
Requesting customer or technical support.
Personal Information includes:
Postal or billing address;
Telephone or mobile number;
Payment card information;
Government identification (e.g., passport identification to verify traveler identities);
Location via IP address;
The device being used (for our mobile site);
Cookies and similar technologies;
Your preferences regarding your member hotel stay (e.g. bed size, smoking versus non-smoking room); and
Other relevant data.
Even if you do not provide Excelsior Hotel&SPA with any Personal Information, Excelsior Hotel&SPA collects certain non-personal information about how you use our Site. This information cannot identify you and is used for statistical purposes only.
Excelsior Hotel&SPA generally processes and may disclose your Personal Information to others to:
Provide you with products and services, including authenticating authorized users, and marketing our products and services;
Perform certain services or other transactions initiated by you;
Respond to your questions, complaints, or reviews of our product or services or those of our member hotels;
Send you communications about online transactions, product information, ads and promotions, electronic newsletters, or other notices you requested or offers tailored to you;
Enable Excelsior Hotel&SPA advertisers, where appropriate, to provide you with more personalized content, and track the effectiveness of certain advertising campaigns;