• Pet PolicyCan we bring our pets?

Pets are not allowed except for service animals.

  • What are your cancellation policies?

Please click here to get more information

  • Privacy Policy

The Excelsior Hotel Baku is committed to protecting the information that you share with us online and explaining how we collect, process, and share that information. Please click here to get more information

  • Smoking PolicyCan I smoke in the establishment?

All rooms are non-smoking. Any person wishing to smoke should do so outside using the ashtray provided in the interest and comfort of all guests.


  • Is there Wi-Fi in every room?

High-speed wireless internet is offered for free throughout the hotel.

  • Are there rooms with wheelchair access?

None of our rooms are wheelchair accessible.

  • Can I request an additional bed for a third person in a double occupancy room?

You can request an additional bed for your room when making the reservation to ensure its availability.

  • Can I arrange for amenities or gifts to be placed in the room?

Yes, we offer a variety of welcome amenities that can be placed in a guest’s bedroom. Please contact the reception desk for detailed information.

  • Do you have cribs for children?

We can offer to include one baby cot into most of our room types, free of charge. Subject to availability.

  • Do you offer hairdryers in your guestrooms?

Yes, all of our bedrooms are equipped with one hairdryer for your complimentary use.


  • What time is check-in?

Guests are expected to arrive at 2 PM. We will gladly provide you access to your room earlier subject to availability.

  • What time is check out?

Breakfast is served from 7:00 to 10:00

  • What time is Breakfast served?

Breakfast is served from 8:00 to 11:00.

  • What time is lunch served?

Lunch is served only on weekdays from 12:00 to 15:00

  • What time is dinner served?

There is no buffet dinner at Excelsior Hotel, but guests can enjoy our a la carte menu

  • Where can we park our vehicle?

​​​​​​​We have a large parking area which can fit any type of vehicle.

  • Is the hotel air-conditioned?

​​​​​​​Yes, our hotel is equipped with air conditioning.

  • Do you have a 24-hour room service?

​​​​​​​Yes, we can offer 24-hour room service.

  • Wake Up Calls

​​​​​​​Wake-up calls can be set for you by the reception. Please contact the reception desk for booking.

  • Location

2 Haydar Aliyev Ave, Baku 1154.40 minutes from Heydar Aliyev International Airport.